After Sales Services

Our after sales services are crucial for your productivity, payback and profit

At Anker Andersen we attach great importance to after sales service and maintenance. Thus, we consider every order for a HLZ counting and sorting system as the beginning of a close partnership with our customers.

We are aware that your HLZ system needs to be up and running and that full efficiency is crucial for your productivity, payback and profit. To assist you in meeting these objectives, we offer a wide range of after sales services, which meets your needs and adds value to your business.

Service agreement

A service agreement is an advantageous solution to guard against unexpected production stops and to keep the HLZ system running at its maximum at the lowest possible costs.

When entering a service agreement with Anker Andersen, we monitor the operating hours of your HLZ high-speed counting and sorting system remotely, and based on this data, we undertake preventive maintenance and replacement of relevant spare and wear parts. We provide suitable notice of our service visits so you are able to take action accordingly.

As our customer, you do not need to have employees with technical know-how, because our trained service engineers will take care of all current replacements and repairs.

Values for you:

Test and calibration of your HLZ system before it causes excessive losses
Replacement of critical components before they are worn out
Prevention of production stops
Improvement of operational efficiency, reliability and safety
Execution of preventive maintenance when it suits you
Fixed rates – no unpleasant surprises
Reduction of the number of no-reads
Preparation and assistance in connection with DPG certification (Germany)

If you are interested in learning more about our service agreement, and whether we are able to offer this in your area, please get in touch with our after sales department.

Remote diagnostics

Remote diagnostics and support is a fast and efficient way to solve problems and to save time and money.

Our in-house after sales department will answer your questions by phone or e-mail and assist you in solving any problems you may encounter. In addition, we offer remote support and diagnostics, as our highly educated software engineers directly access your HLZ high-speed counting and sorting system for trouble-shooting to provide maximum uptime.

If you have a service request, please get in touch with our after sales department.

Training

We offer to train your staff to ensure successful and reliable operation of your HLZ counting and sorting system.

We customize our training to the individual organization and adapt it to the individual needs of your employees. We have training programs for different target groups focusing on daily operation routines and preventive maintenance. Being familiar with these aspects, operators will be able to carry out first level support and to repair minor faults in connection with daily operation.

The training also includes cleaning of your HLZ system, which is crucial for the daily operation and efficiency of your system. We include a special cleaning kit with every HLZ system in order to make sure that your operators have the most efficient cleaning equipment.

Values for you:

Maximum utilization of your HLZ high-speed counting and sorting system
No break-downs due to insufficient cleaning
Maintenance of high counting accuracy
Reduction of wear and tear and thereby reduction of maintenance costs
Prevention of unplanned production stops
Minimization of user faults

Please get in touch with our after sales department, if you want to learn more about training of your staff.

Spare parts

When placing your order for a HLZ counting and sorting system, we will always send you a quotation for a kit of recommended spare parts, which will be delivered together with your new HLZ system.

In addition, we can offer bench marking of your individual HLZ system in respect of use of wear and tear parts and the general performance of your HLZ system.

Please contact our after sales department regarding requests for spare parts.

Software subscription

Anker Andersen offer our customers a Software Subscription covering updates for the application software on the HLZ high performance counting and sorting systems.

The subscription ensures that you have access to the newest releases, from bug fixes up to minor releases for a fixed rate. Major releases may be charged separately.

The releases contain new developments, customer suggestions or national dictates in markets where Anker Andersen has a formalized partnership with the authorities.

We perform software updates via remote access to your HLZ system during Anker Andersen’s normal working hours.

Please get in touch to learn more about our Software Subscription.

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